Support
Check the common questions below first — if that doesn't solve it, just
email us.
Contact us:
INFO@DIYDRINK.COM
We usually reply within 1–2 business days. To help us diagnose faster,
include your phone model, OS version, and a screenshot of the problem.
Common questions
I can't connect to the mat
- Make sure the mat is powered on and its light is on.
-
Make sure Bluetooth is switched on in your phone's settings — the app
can't turn it on for you.
-
Move your phone within about 1 metre of the mat and try again.
-
If you've connected before, "forget" the device in your phone's Bluetooth
settings, then reconnect from the app.
-
On Android, make sure the app has the "Nearby devices" permission (called
"Location" on older versions) — without it, no Bluetooth device can be
found.
The connection keeps dropping
-
Bluetooth dislikes distance and obstacles — keep your phone next to the
mat.
-
2.4 GHz devices such as microwaves and Wi-Fi routers can cause
interference.
-
Some phones kill background Bluetooth in battery-saver mode — whitelist
the app.
The weight reading seems off
-
Open "Scale" in the settings page, then tap "Tare" with nothing on the
mat.
-
Place the mat on a flat, hard surface — a soft mat or tablecloth will make
readings unstable.
-
After a large temperature change (bringing it in from outside, for
example), let it sit for a few minutes before calibrating.
The app's target weight doesn't match what I poured
The app guides you to a target weight in grams, but taste is yours to
decide. If a drink comes out too strong or too weak, save an adjusted
version as your own recipe and use that next time.
My favourites disappeared after changing phones
Favourites are stored on our servers — sign in with the same email and they
come back automatically. If you reinstalled the app and haven't signed in
yet, just sign in.
I forgot my password
There is currently no self-service password reset in the app. Email
INFO@DIYDRINK.COM from your registered address and we'll help you regain
access.
Your data
-
To delete a custom recipe or remove a favourite, do it directly in the
app.
-
To close your whole account, see the
Delete your account page.
-
For what we collect and how we use it, see our
Privacy Policy.
Business enquiries
For distribution, OEM or bulk-purchase enquiries, email
INFO@DIYDRINK.COM with "Business" in the subject line.
Company
Shenzhen Xiongyou Technology Co., Ltd
深圳市兄友科技有限公司
Email: INFO@DIYDRINK.COM